Privacy Statement

Privacy Statement

The Aloud Charity Privacy Statement

The Aloud Charity Respects Your Privacy
Registered address: Ty Derw, Lime Tree Court, Cardiff Gate Business Park, Cardiff CF23 8AB
We are registered as a Charity, registration number: 1147922

We comply with the Data Protection Act 1998 and new General Data Protection Regulations (GDPR) 2018. Electronic communications will be made in accordance with the Privacy and Electronic Communications Regulations (PECR).

We collect personal data that you may volunteer as part of booking tickets, making a purchase, joining as a member or via a donation form or e-newsletter sign-up. Personal information we collect may include:
– your full name and title, date of birth
– postal address, email address and phone number

We will also collect and hold information about any contact you have with us as a ticket buyer, donor or supporter of The Aloud Charity, and may include details of:
– ticket purchases and event attendance
– membership and donor status, including payment details where applicable
– contact preferences
– gift information, including payment details where applicable
– Gift Aid status
– details of correspondence sent to you, or received from you
– any other information provided by yourself at the request of The Aloud Charity to process a transaction

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, by directing you towards this notice.

Depending on your relationship with The Aloud Charity, and the preferences you have indicated, data we hold may be used to send you promotional, marketing, membership or fundraising information by post, telephone or electronic means. These types of communications can include:
– Informing you of other products, services or events related to The Aloud Charity, such as upcoming performances, events or ticket offers
– News and updates about The Aloud Charity and marketing or supporter e-newsletters.
– Information on our fundraising campaigns, including occasional targeted requests to consider supporting us in various ways.
– Other relevant communications based upon your relationship with The Aloud Charity.

We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used primarily to protect your purchases and attendance at events and also keep you informed about the activities of The Aloud Charity.

We will never share your personal data with external companies other than those selected to process our customers details for the purposes of ticket or donation transactions. We have put in place contractual arrangements with these organisations to ensure that your data is secure and protected at all times. Requests for information to be removed from these systems should be made directly to The Aloud Charity. Suppliers who we hold contractual arrangements with include:
– E-Tapestry (Blackbaud) – Grant and donation management system
Please note if you book online for tickets your data is processed by TicketSource which has its own privacy policy. https://www.ticketsource.co.uk/kb/terms-of-use/privacy-policy

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. If you wish to exercise any of your rights, as listed below please write to us at privacy@thealoudcharity.com

a. Access to your personal information;
b. Objection to processing of your personal information;
c. Objection to automated decision-making and profiling;
d. Restriction of processing of your personal information;
e. Your personal data portability
f. Rectification of your personal information;
g. Erasure of your personal information.

If you make a request relating to any of the rights listed above, we will consider each request in accordance with the General Data Protection Regulations. No administration fee will be charged for considering and/or complying with such a request and a response will be provided within 30 days. Upon successful verification of your identity you are entitled to obtain the following information about how your personal information is processed:

a. The purposes of the collection, processing, use and storage of your personal data.
b. The source(s) of the personal information, if it was not obtained from you.
c. The categories of personal data stored about you.
d. The recipients or categories of recipients to whom your personal data has been or may be transmitted, along with the location of those recipients.
e. The envisaged period of storage for your personal data.
f. The use of any automated decision-making and/or profiling.

You can make the above request by emailing or by writing to: privacy@thealoudcharity.com

Security
The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access. We will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the Website.

Third party links
You might find links to third parties on our Website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. In cases when we use external websites provided by other organisations such as Twitter, YouTube or Facebook, then we would ask you to consult their privacy policies.

You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you believe your data has been processed in a way that does not comply with the GDPR. You can do so by calling the ICO helpline on 0303 123 1113 or via their website linkc https://ico.org.uk/

April 2018